Right click the printer, then click Printer Properties. Go to Control Panel and click Devices and Printers. Take note of the USB port number at the end of the value. Click the dropdown and select Device Instance Path. Right click the printer and click Properties. If the printer is not detected, try a different USB cable or another USB port on your computer. Look for Printers and click the right arrow sign to expand.Ĭheck and make sure that the printer is on the list. Under Device Manager, click View, then click Show hidden devices. On Windows computer, go to Control Panel and click System then select Device Manager. Go to the Computer's Device Manager to determine if the printer is detected by the Windows computer, and capture the USB port number. Verify if the computer detects the USB printer. You can also use a different USB port in your computer to ensure good connection. Note: It is NOT Recommended to use any peripheral between printer and computer such USB hub, switch, splitter. Ensure that the USB Type A cable connector is directly and properly connected to the computer.Make sure that the cable is connected to the USB port and not the Ethernet port. Note: It is a common mistake to plug the USB Type B cable to the Ethernet port. Make sure that the USB Type B cable connector is connected to the USB port at the back of the printer properly and directly.Make sure that a known working printer USB type A and B cable connector is used.If the printer does not print, capture the error message and search for the error message in the Lexmark Support Site.Ĭheck the actual connection between your computer and the printer.Press Menu or Settings > Reports > Menu Settings Page.Print the Menu Settings Page to determine if the printer hardware is working. Otherwise, capture the error message and restart the printer again. Make sure that the printer is on the Ready state.
Turn off the printer and turn it on again after a minute. The communication depends on the connection of the devices whether through a USB or network ( Ethernet or wireless) connection. It is important that the printer is communicating properly to the computer to be able to print and/or scan. Troubleshooting a communication failure issue Issue description
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